how can we help you?
read our FAQs or search by topic
Ordering & Shipping > My Orders
How do I modify or cancel my order?
To modify or cancel your order, email cancellation@ubabub.us. For other questions about your order, email shop@ubabub.us.
We pride ourselves on our ability to process and ship orders as quickly as possible, but as a result it may not be possible to cancel your order, as it may have already been processed through our warehouse.
If your order is successfully cancelled, you will receive a cancellation confirmation email. We'll issue your refund right away, but it may take 10 - 12 business days to reflect on your statements.
Any orders that are unable to be cancelled will have to be treated as a return and the customer will be responsible for all applicable fees.
Note that we can't redirect orders once they already on their way to you. Please check that your order and shipping address are correct when placing your order.
.